Kerja PT Bank SeaBank Indonesia Februari 2025

1. Customer Service

Responsibilities :

• Carry out services to customers as: Deliver product and service information bank; Follow up and finish customer complaints; Perform all activities that become relevant Customer Service Authomated Teller Machine card
• Conducting Cross Selling of Bank product and perform archive management
• Handle complaints from customers and create a recap of customer complaints in Microsoft Excel form
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the data submitted in the opening application account
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer and implement Payment Tools Using Cards operations

Requirements :

• Minimum Bachelor’s degree from any major
• At least 1 (one) year of experience in related field
• Excellent with Excel and able to operate Microsoft Office & Powerpoint
• Customer-oriented
• Placement Bintaro

2. Team Leader Desk & Field Collection

Responsibilities :

• Provide guidance and coaching to enhance team members’ skills and productivity
• Managing, evaluate and monitor team performance
• Ensuring compliance with regulations and implementing strategies to maximize collection efficiency
• Create report for Desk & Field collection activities and check the accuracy of billing results reports
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures
• Collaborate with other departements to enhance overall collection strategies

Requirements :

• Minimum Bachelor’s Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Strong communication, negotiation, and leadership skills
• Proficient in Microsoft Office (especially Powerpoint and Excel)
• Understand the laws and regulations from BI, OJK, and other regulators related to banking activities

3. Collection Partnership Management

Responsibilities :

• Ensure optimal performance of Partner by monitoring and evaluating Collection Partner effectively
• Analyze Partner Performance metrics such as Recovery Rates, Collection Activity Efficiency and Customer Feedback
• Provide regular reports on Collection Partnership to management
• Identify areas for improvement and with Partners to optimize collection processes
• Collaborate with internal Collection QA to act as the primary point of contact to deliver the QA result, and resolutions of disputes between the Company and Partners
• Identify QA findings from reports that need to be submitted to Loan Channeling/Joint Financing Partners
• Convey QA findings to relevant departements in Loan Channeling/Joint Financing Partners

Requirements :

• Minimum Bachelor’s Degree from any major with 2 years of experience in banking product operations/business, especially Loan Channeling/Joint Financing
• Understanding the provisions and business processes in the booking industry, able to use data processing tools and operate Microsoft Office, especially PowerPoint and Excel
• Experience in working with third party Collection Partner, Agencies or Financial Institutions

4. Retail Lending Specialist

Responsibilities :

• Analyzing developments in the digital banking industry and evaluating SeaBank’s positioning in the market
• Identify opportunities from consumer portofolios for retail loan products
• Implementing possible roadmap for retail loan products and services by referring to company objectives and applicate regulatory policies
• Analyze data, reports and feedback regarding the performance of all retail loan products with data-based analysis

Requirements :

• Bachelor’s Degree from Business/Management or any relavant major
• Minimum of 4 years experience in banking/financial technology or services, or relevant industry
• Familiar and understand the business terms and processes for retail credit in banking

5. Commercial & Partnership Manager

Responsibilities :

• Responsible for achieving sales and partnership by preparing product marketing strategies, client management, periodically monitoring product achievements in accordance with applicable standards and regulations
• Identify pipeline mapping of potential partners and maintaining relationship
• Carrying out due-diligence & profiling of potential partners
• Become a key person who connects with partners and management
• Manage administrative related to agreement or partner’s related documents

Requirements :

• Bachelor’s Degree from Business Management/Economics or related major
• Minimum of 5 years experience in relevant position from banking or financial institution/services
• Familiar with analyze financial reports analysis, the provisions and business processes in the banking industry
• Strong marketing and negotiation skills

6. IT Risk

Responsibilities :

• Conduct assessments with related work units to gather information regarding IT-related risks
• Calculate risk appetite, risk tolerance and risk limits related to IT risks based on directions and instructions from Senior IT Risk
• Follow up on policies and procedures that have to be reviewed and make complaints againts all IT policies and procedures
• Coordinate and monitor the implementation of the internal control system in implementing effective IT risk management
• Follow up on the follow-up of risk incidents/events related to IT that occur at the Bank
• Prepare RMC reporting for IT Risks
• Follow up with related work units for completeness of risk control self assessment (RCSA) and key risk indicator (KRI) documents

Requirements :

• Minimum Bachelor’s Degree
• Minimum 3-4 years in banking or consultant firm in deadling with information technology risks and cybersecurity
• Have basic knowledge of BI, OJK, and applicable laws and regulations related to Bank business activities

7. Operational Audit Officer

Responsibilities :

• Implement the audit plan in accordance with Annual Audit Work Program
• Conduct a risk assessment of the audit Universe Internal Audit on an annual basis
• Create suggestions and input related Policy
• Prepare Audit Results Reports
• Conduct socialization of internal control for the Head Office, Branch Office and Sub-Branch Office
• Monitor the progress the completion of audit finding and report it to the Head of Departement
• Prepare mandatory reports for internal and regulators, such as OJK
• Provide consultation to Stakeholders related to the development of internal control processes in operational activities at the head office and branch office

Requirements :

• Bachelor’s Degree from Accounting, Economics, Statistics or related fields
• 3-5 years of experience in related fields and available for travelling to Branch sites
• Able to communicate in English is preferable
• Possessing general knowledge, skills and competencies on accounting principles, credit process, and/or regulations related to Banking industry is a plus specially in treasury and loan

8. Transaction Monitoring & Reporting

Responsibilities :

• Develop and check system transaction monitoring to be customized with the needs of the bank
• Develop and check system AML/CTF reporting initiated by Regulator to ensure system reporting in accordance with the provisions
• Develop related training for employees Banks in accordance with their respective responsibilities each to raise awareness employees regarding financial crimes at Bank
• Analyzing transaction that are allegedly not reasonable based on the results of Branches Office escalation and other work units to be followed up in accordance with the provisions
• Submitting LTKM and LAM to PPATK for transactions that meet criteria/conditions apply to meet reporting obligations to regulators
• Doing administration (documentation) on the results of the analysis and reports that have been submitted to ensure documentation archived according to applicable standards

Requirements :

• Minimum Bachelor’s Degree from Economics, Management, Accounting, Business, Information System and Law
• Minimum 4 years of experience in banking APU/APT implementation functions (especually Transaction Monitoring Compliance)
• Understand POJK/SEOJK/PPATK (local regulator) regulations or laws relating to APU/PPT